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So far, I'm out about $110 in fraud charges unless my dispute loss rebuttal ever comes through. I'm going to freeze the card, pay it off, and then close the card. They are pointing to comcast, and comcast is pointing to capital one. Since I didn't know where this new service was (other than somewhere in Oregon), they couldn't help. They sent me to comcast fraud which was basically useless because they have no access to credit card info, only comcast account numbers, street addresses, etc. I didn't know it, so I had to use my account to get a human, but they could not see that charge on my account (because it isn't my account that did it), and they searched their web charges for my credit card number and didn't see it there either. This was hard because they want the account number of the fraud charge before you get a human. Before calling Cap One, I just changed my legit comcast to a different credit card number, so I told them to block all charges from comcast now too. I said that may be difficult, as it wasn't me that made the charge so I have no details. The fraud people say it has to be disputed (can't be "fraud removed") because I have a valid recurring charge relationship with Comcast already and I need to dispute it with them. It looks just like my recurring internet service charge except it is a few dollars less and it says it is for service in Oregon whereas mine is in WA. Now today, I notice a new fraudulent charge from Comcast.
![capital one phone number fraud capital one phone number fraud](https://www.tripwire.com/state-of-security/wp-content/uploads/sites/3/capitalone.jpeg)
Not sure if that FAX was legible or ever made it to the proper person. That pre-addressed letter was not in the envelope, so I had to FAX my rebuttal to them. I could challenge their dispute by faxing back my rebuttal or sending it in a pre-addressed letter. Not sure how that is relevant, since I did not make the purchases, so I think they are confused. Well, I get a letter a week or so later saying I lost my dispute because of the "terms and conditions on the Apple website". They sent those charges to "dispute", we blocked Apple from every charging to the card, and I thought everything was fine. I see two charges to Apple using that new card number so I called Cap One back to report that fraud. Cap One must have told them the new number.Īfter I changed the billers, I looked at my Cap One account. Mysteriously, Comcast had already changed to the new number because the bill came due during the transition. A week later, I get the new card, activate it, and change my auto billers from the old card number to the new. I called Cap One, and they removed all of those charges, disabled that card number, and sent me a new card.
![capital one phone number fraud capital one phone number fraud](https://complaintroom.in/uploads/comments/60b4e22cd0922/Screenshot_20210531-183742_WhatsApp.jpg)
I then looked at my account and saw the phone charge, a $9.99 charge to Apple, and some $1 charges to Apple and Comcast. Cap One sent me a text of "did you buy this phone for $1100?" and I said no. I had a case of fraudulent charges on my Cap One VISA card at the end of March.